Privacy Policy

Privacy Policy

Last updated: 20 August 2026

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Occupational Therapy Hub trading as My Therapy Hub respects your privacy and aims to be clear about how personal information is collected, used and protected when you visit or interact with this website. This Privacy Policy explains what information we may collect, why we use it, who it may be shared with, how long it may be kept and the rights available to you.

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1. Who We Are

My Therapy Hub is an educational website providing practical occupational therapy information and digital resources relating to everyday activities, ageing, independence, caregiving, home safety, memory and thinking, and related topics.

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The website is operated by:

MyTherapyHub
Email: mytherapyhub@gmail.com

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For personal information collected directly through My Therapy Hub, MyTherapyHub is the data controller.

If you have any questions about how your personal information is handled, you can contact us at mytherapyhub@gmail.com.

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2. Information We May Collect

The information we collect depends on how you use the website.

 

Information you provide directly;

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You may provide personal information when you:

• contact My Therapy Hub

• complete a contact form

• submit feedback or suggest a topic

• subscribe to email communications

• purchase a digital resource

• contact us about an order, refund or other issue

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This information may include:

• your name

• email address

• information contained in your message

• billing information

• details of resources purchased

• transaction information

• information relating to refunds or payment disputes

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We aim to collect only the information reasonably necessary for the relevant purpose.

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3. Information Collected Automatically

When you visit My Therapy Hub, some technical information may be collected automatically by Wix, cookies and other website technologies.

Depending on your cookie choices and the services being used, this may include:

• IP address

• browser type

• device information

• operating system

• approximate location derived from an IP address

• pages visited

• date and time of visits

• referring website or source

• interactions with the website

• cookie and consent preferences

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Some information is necessary for the website to function securely. Other information, such as analytics information, will only be collected or used where the appropriate consent is in place. Further information is available in the Cookie Policy.

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4. Feedback, Questions and Topic Suggestions

My Therapy Hub welcomes suggestions from visitors about topics they would like to understand better.

Information submitted through a feedback or topic-suggestion form may be reviewed to identify:

• common questions

• information that visitors find difficult to access

• gaps in existing resources

• subjects that may be useful for future general educational content

You do not need to provide personal medical information to suggest a topic.

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Please do not include:

• names of other people

• addresses

• dates of birth

• detailed medical records

• identification numbers

• other information that could identify another person

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Questions or suggestions may be generalised or anonymised before being used to guide future content. We will not publish a person's identifiable question or personal information without an appropriate basis or permission.

 

5. Health and Sensitive Personal Information

Because My Therapy Hub discusses topics such as ageing, health, memory, cognition, disability and everyday function, visitors may sometimes voluntarily include health-related information in a message.

 

My Therapy Hub does not ask visitors to submit detailed medical histories, medical records or other sensitive information through general feedback forms.

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Please only provide information that is necessary for your enquiry.

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In particular, please avoid submitting identifiable health information about another person. Where sensitive information is received but is not necessary for the purpose for which it was submitted, we may delete or anonymise it rather than retain it.

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My Therapy Hub is an educational resource and is not a clinical consultation or assessment service through its website contact or feedback forms.

 

6. How We Use Personal Information

We may use personal information to:

• operate and maintain the website

• keep the website secure

• respond to enquiries

• provide customer support

• review feedback and topic suggestions

• improve website content and resources

• process purchases

• provide purchased digital resources

• send order confirmations and transactional emails

• manage refunds

• manage payment disputes

• detect or prevent fraud and misuse

• maintain accounting and transaction records

• comply with legal, taxation and regulatory obligations

• send marketing communications where there is an appropriate legal basis

• understand how visitors use the website where analytics consent has been provided

We will not use personal information for an unrelated purpose unless permitted or required by law.

 

7. Legal Bases for Processing Personal Information

Where the General Data Protection Regulation, or GDPR, applies, we must have an appropriate legal basis for processing personal information.

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Depending on the circumstances, we may rely on the following legal bases.

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Contract

We may process information where it is necessary to fulfil a contract with you or take steps requested by you before entering into a contract.

For example, this applies when information is required to:

• process an order

• receive payment

• deliver a purchased resource

• respond to an order-related enquiry

• provide customer support

• process a refund

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Legitimate Interests

We may process information where this is reasonably necessary for our legitimate interests, provided those interests do not override your rights and freedoms.#

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This may include:

• operating My Therapy Hub

• improving the website

• responding to general enquiries

• understanding what information visitors find useful

• maintaining website security

• preventing fraud or misuse

• maintaining appropriate business records

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Consent

We may rely on consent where you choose to:

• receive marketing communications

• allow analytics cookies

• allow marketing cookies

• use other optional services that require consent

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Where processing is based on consent, you can withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

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Legal Obligation

We may process or retain information where required to comply with applicable laws or regulatory requirements.

This may include requirements relating to:

• taxation

• accounting

• financial records

• consumer transactions

• legal claims

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8. Purchases and Digital Resources

My Therapy Hub sells digital resources through the website.

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When you purchase a resource, we may process information including:

• your name

• email address

• resource purchased

• price paid

• date of purchase

• transaction reference

• payment status

• refund information

• information required to provide customer support

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Your email address may be used to:

• deliver your purchased resource

• confirm your order

• provide a receipt or transaction information

• contact you about a problem with your order

• respond to an order-related enquiry

• provide information relating to a refund

Purchasing a resource does not automatically subscribe you to general marketing communications.

 

9. Payment Processing Through Stripe

Payments made through My Therapy Hub are processed using Stripe.

When you make a purchase, payment information required to complete the transaction is provided to Stripe.

 

Stripe may process information for purposes including:

• processing payments

• authenticating transactions

• preventing and detecting fraud

• assessing transaction risk

• processing refunds

• managing payment disputes

• maintaining the security of its payment services

• complying with applicable financial and regulatory obligations

MyTherapyHub does not intentionally receive or store your complete payment-card number or card security code where these details are processed directly by Stripe.

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We may receive transaction-related information from Stripe, such as:

• your name

• email address

• payment status

• amount paid

• transaction reference

• product purchased

• refund information

• dispute information

Depending on the processing involved, Stripe may act as a processor acting on behalf of MyTherapyHub or as an independent data controller.

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Stripe handles personal information in accordance with its own privacy information.

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10. Wix and Website Hosting

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My Therapy Hub is created and hosted using Wix.

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Wix provides services that may include:

• website hosting

• website security

• database functionality

• website forms

• ecommerce functionality

• cookie-management tools

• technical infrastructure

Wix may process personal information on behalf of MyTherapyHub in order to provide these services.

Because Wix operates internationally, personal information may be processed or stored outside the country in which you live.

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Where GDPR rules relating to international transfers apply, appropriate legal safeguards must be used for transfers of personal information outside the European Economic Area where required.

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11. Other Service Providers

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We may use third-party service providers to help operate My Therapy Hub.

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These may provide services relating to:

• website hosting

• payment processing

• email delivery

• website analytics

• ecommerce

• accounting

• technical support

• security

• fraud prevention

We aim to share only the information reasonably required for the relevant service.

Depending on the circumstances, these providers may act as data processors on behalf of MyTherapyHub or as independent data controllers under their own privacy policies.

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12. Cookies and Analytics

My Therapy Hub uses cookies and similar technologies.

Some cookies are necessary for:

• website security

• fraud prevention

• core website functionality

• maintaining website sessions

• providing requested services

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Other cookies may be used for purposes such as:

• website analytics

• functionality

• marketing

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Where consent is required, non-essential cookies should not be activated until you have made the relevant choice through the website's cookie-consent system. You can review or change your preferences using the Cookie Settings option on the website. For more information, please read the Cookie Policy.

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13. Marketing Communications

Where you choose to receive marketing or promotional communications from My Therapy Hub, we may use your contact information to send those communications. Where consent is the legal basis for marketing, you can withdraw that consent at any time.

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You can unsubscribe by:

• using the unsubscribe link included in a marketing email, where provided; or

• emailing mytherapyhub@gmail.com

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Unsubscribing from marketing does not prevent us from sending necessary transactional communications about a purchase you have made.

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For example, we may still need to send:

• an order confirmation

• a purchased resource

• payment information

• refund information

• important information about an existing transaction

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14. How Long We Keep Personal Information

We do not intend to keep personal information for longer than reasonably necessary for the purpose for which it was collected. Retention periods vary depending on the type of information and why it is being processed.

 

As a general approach:

• routine enquiries may be deleted when they have been dealt with and are no longer required

• identifiable feedback may be deleted or anonymised once identifying information is no longer necessary

• marketing information may be retained until you unsubscribe, withdraw consent or it is otherwise no longer required

• transaction and accounting information may be retained for the period required under applicable taxation and accounting laws

• information relating to a dispute or legal claim may be retained for as long as reasonably necessary to deal with that matter

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Where Irish taxation requirements apply, relevant business and transaction records may generally need to be retained for six years. We may periodically review stored information and delete or anonymise information that is no longer required.

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15. International Transfers of Personal Information

Some of the companies used to operate My Therapy Hub, including technology and payment providers, operate internationally. This means that personal information may sometimes be processed outside Ireland or the European Economic Area. Where GDPR requirements apply to an international transfer, we will rely on an appropriate transfer mechanism or safeguard where required by law.

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Depending on the circumstances, this may include:

• an adequacy decision recognised under European data-protection law

• approved Standard Contractual Clauses

• another legally recognised transfer mechanism

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16. Keeping Personal Information Secure

We take reasonable steps to protect personal information against:

• unauthorised access

• accidental loss

• inappropriate disclosure

• alteration

• destruction

• misuse

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We also use established providers such as Wix and Stripe for key website and payment functions.

Access to personal information should be limited to people or service providers who reasonably require it for the purposes described in this Privacy Policy. No method of storing or transmitting information online can guarantee absolute security.

 

17. Your Data Protection Rights

If the GDPR applies to the processing of your personal information, you may have a number of rights.

Depending on the circumstances, these can include the right to:

• be informed about how your personal information is used

• request access to your personal information

• request correction of inaccurate information

• request completion of incomplete information

• request deletion of personal information in certain circumstances

• request restriction of processing in certain circumstances

• object to certain types of processing

• receive certain information in a portable format where applicable

• withdraw consent where processing is based on consent

• lodge a complaint with a data-protection supervisory authority

These rights are not absolute and some rights only apply in particular circumstances.

 

To make a request regarding your personal information, email:

mytherapyhub@gmail.com

We may need to request enough information to verify your identity before responding to a data-protection request.

 

18. Automated Decision-Making

MyTherapyHub does not use personal information submitted through its general website forms to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

Third-party providers such as payment processors may use automated systems for purposes such as fraud detection and transaction security in accordance with their own privacy practices.

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19. Complaints

If you are concerned about how MyTherapyHub has used your personal information, please contact us at:

mytherapyhub@gmail.com

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We will aim to address your concern appropriately.

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If you believe your data-protection rights have been infringed, you may also have the right to make a complaint to the relevant supervisory authority.

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In Ireland, the supervisory authority is the:

Data Protection Commission

Visitors in other jurisdictions may be entitled to contact their own local privacy or data-protection regulator where applicable.

 

20. Links to Other Websites

My Therapy Hub may provide links to websites operated by other organisations.

These may include links to:

• healthcare organisations

• government bodies

• charities

• product suppliers

• professional organisations

• information resources

When you leave My Therapy Hub and visit another website, that website's own privacy practices and policies apply.

MyTherapyHub is not responsible for the privacy practices of independently operated third-party websites.

 

21. Children's Privacy

My Therapy Hub is primarily intended to provide information for adults, including older people, family members, caregivers and health professionals. The website is not designed to intentionally collect personal information directly from children. If you believe that a child has provided personal information through My Therapy Hub inappropriately, please contact:

mytherapyhub@gmail.com

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22. Visitors From Outside Ireland

My Therapy Hub may be accessed internationally.

This Privacy Policy has been written primarily with Irish and European data-protection requirements in mind.

Where another privacy law applies to MyTherapyHub and provides additional rights or obligations, those requirements will be respected where applicable.

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23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

This may happen if:

• the website changes

• new services are introduced

• payment or technology providers change

• the types of personal information processed change

• legal or regulatory requirements change

The Last updated date at the top of this page will show when the policy was most recently revised.

Where a change materially affects how personal information is used, additional notice may be provided where appropriate.

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24. Contact Us

For questions about this Privacy Policy, personal information held by MyTherapyHub or your data-protection rights, contact:

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MyTherapyHub
Email: mytherapyhub@gmail.com